Faster isn’t always better

When my wife and I went to buy coffee at coffee shops in Shanghai, my wife usually went to find seats, and I was the only person who ordered the coffee. I told the cashier that I wanted a cup of Cafe Americano and a cup of Latte, but every time, the cashier put Coffee Americano into the machine first, and when I said I also wanted a cup of Latte, the cashier always canceled the Cafe Americano and then put in the Latte. Well….I wanted both Cafe Americano and Latte!

I was always wondering why the cashiers kept doing that in Shanghai?! Finally, I know why. If my wife was with me at the cashier, this kind of situation would not happen, but when I went to order alone, it happened. Because the cashiers always assumed I was alone if I ordered alone, so when I ordered the second item, they automatically thought I changed my mind on my first order and canceled it. The cashiers in China tried to be faster, so they thought by assuming things for me ahead which would shorten the ordering time, but they did not realize when they did that each time, they actually made me angry. They tried to expedite the ordering but lost the quality of service. I also saw similar situations occurred in interior design business over there. Enough said. Faster design is not always better design.