In order to have good service related businesses, you must have more polite and nice people in the society. After decades of prosperous economy development driven by mostly manufacturing in China is slowing down, China is trying to promote service related businesses at home such as senior caring facilities, hotel and restaurants…etc. You might think China will have no problem to make this smooth transition since the economy development in last few decades in China was extremely fast. Well, I will say it will take China much longer time to have top notched service related businesses in all spectra, and the very reason is because of China’s super fast economy development.
The extremely fast economy development in China has elevated many people to middle class, millionaire or billionaire status, but it failed to elevate most people’s sense of responsibility, integrity or etiquette in the same time. In contrary, the fast boomed economy made people become greedy money chasers, they became very selfish, rude, and hostile to others. Everyone became everyone else’ competitors, For being successful, stepping on other people’s backs in order to climb to the top becomes necessary. People lost the compassion towards others because they were not considered as human anymore but competitors, and if they are my competitors, why should I treat them nicely? Having that in mind, you won’t be surprised to see people often arguing on the streets, pushing people hard and fighting for seats on subway trains, or cutting in lines in China, and you will also be shocked to hear people say thank you or excuse me over there.
Therefore, when you go into the stores to ask the clerks directions or any other questions without buying anything, the only answer you will get is “I do not know.” No extra assistance or advice. It will make you feel those clerks are so unhelpful or unfriendly and you just do not feel like going back to the store as customers in the future. While visiting restaurants in China, most greetings sound very superficial and machine-like. The waiters will sit you down and disappear, you usually need to yell at the waiters and tell them you are ready to place orders. Otherwise, you will sit there forever and no one will come to you to take orders. I even encountered waiters who ignored me on purpose when I waved and asked them to come to take my order in many occasions, and if you keep yelling loudly, then you will see the waiters coming to you with very stinky faces.
On the end, you can give those waiters, waitresses or clerks any training you want, if they are not nice people naturally, they will always treat their customers with fake smiles, machine-like greetings, ignorance, or big attitudes. You can build infrastructures in few months but you won’t be able to make people friendly or nice in just one generation. Having top notched service related businesses in China? well, wait for another 20 years.